I think I have a computer virus!
This week I had at least two service calls where my clients thought they were infected with computer viruses. My first client told me the computer was acting funny but didn’t see any alerts or pop-ups on the screen. The computer didn’t have any protection and it seemed logical to think it was infected with malware. Earlier in the year I was at this client and cleaned up an infection on this computer. I thought the client was going to install security software, but never did. After doing my malware scans with two or three products, nothing was found and I knew it wasn’t a virus. I did some more checking and discovered the hard drive holding the operating system was almost full! The second client had a mysterious pop-up appear while uploading pictures to a picture web site. Then an icon disappeared on the Windows XP desktop. I connected remotely, checked the status of the security software which was current. I scanned with it and another one and neither found anything significant. We never did determine what happened and I should have got more information from the client before proceeding.
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